Kuwait City: On-time performance, service quality, and food and shops are the three parameters used by the travel website AirHelp to rank the world's biggest airports. AirHelp, a German management business that specialises in airline disruption claims, initially published its list in 2015 and updates it every year.Airports are graded on a scale of one to ten based on three factors. On-time performance accounts for 60% of an airport's overall score and reflects how punctual flight departures and arrivals are. Another 20% of the score is based on service quality. It is determined by the level of customer care provided, the length of security lines, and the cleanliness of the airport. Eating and stores account for the remaining 20% of the score; data is obtained from passengers who rank food and retail alternatives on a one-to-five scale. According to AirHelp's methodology brief, the ranking only covers the world's "best known and most used airports," and it eliminates airports for which it is "unable to obtain data."Qatar's Hamad International Airport, which edged off 131 other airports for first place, is at the top of the list. It received an overall rating of 8.39 out of 10 potential points. However, although Qatar's airport shone brightly, some European airports came in last. Eight of the world's ten lowest-ranked airports are located in Europe, according to AirHelp's rankings. Kuwait International Airport, the world's second worst airport, is among the bottom 10.
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