A significant cyberattack targeting Collins Aerospace, a major provider of airport check-in systems, caused major disruptions at several of Europe's busiest airports over a weekend. The incident, which began on September 19th, affected operations at London's Heathrow, Berlin Brandenburg, and Brussels airports. The technical failure led to automatic check-in systems going offline, resulting in flight delays, cancellations, and long passenger queues, with Brussels Airport being forced to cancel half of its scheduled flights on September 22nd.
To manage the crisis, airports implemented manual check-in processes as a temporary workaround. While disruptions eased considerably at Heathrow and Berlin by September 21st, Brussels Airport remained severely affected as it awaited a secure software update from the provider. The impact was most acute for passengers requiring in-person services like checking baggage, whereas those who had already checked in digitally experienced minimal inconvenience.
The incident is under investigation by regional regulators and highlights a growing trend of cyberattacks targeting critical infrastructure across various sectors, including automotive and retail. This event follows other high-profile attacks, underscoring the vulnerability of essential services to such disruptions and their potential to cause operational chaos and financial losses.
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