The Ministry of Commerce and Industry affirmed Friday its keenness to protect the rights of consumers, stressing that the right to return and exchange is guaranteed under Consumer Protection Law No. (39) of 2014, in accordance with legal controls that preserve everyone’s rights.
The Ministry of Commerce said in a notice published on its official account on the “X” platform that licensed commercial offers “discounts” do not cancel this right, provided that it is in accordance with the terms agreed upon at the time of purchase, with the necessity of returning all benefits and gifts associated with the commodity, such as discount, purchase and withdrawal coupons, to recover the price accordingly.
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